Shipping policy

Due to the impact of the epidemic, we cannot fully guarantee shipping times.
If you have any questions about shipping time, please contact our customer service by
Thank you for your understanding and support.

1. Shipping cost and shipping time?

-For orders over NT$2000

Standard home delivery - Hsinchu Logistics, free, delivery within 6-12 working days.

-The order amount is less than NT$2000

Standard home delivery - Hsinchu Logistics, NT$150, delivery within 6-12 working days.

-No limit on amount, choose FedEx, shipping fee is NT$300, delivery takes 3-5 working days.

*The cargo tracking information will be updated after the package arrives in Taiwan and is received by Hsinchu Logistics. Please wait patiently for 1-3 working days after shipment.

2. What is the processing time after receiving the order?

•For spot orders, we will process your order within 1-3 working days.
•For out-of-stock orders, we will notify you by email within 2-5 working days >.
•For orders containing pre-sale products, Please refer to the details page of the pre-sale product for the specific delivery time.

3. About duties and taxes?
• Simple Retro does not charge any taxes for any region. If taxes and fees are incurred during transportation, the buyer will be responsible for them.

4. Is there a problem with the address?
• It is the buyer's responsibility to ensure that the shipping address details are entered correctly.
•If the package is returned due to subjective reasons such as incorrect address or undeliverability, the recipient will bear subsequent responsibilities.

•If you need to change your shipping address, please contact us via email or LINE immediately after placing your order, but we cannot guarantee a successful change. Once the goods are sent, the recipient's information cannot be modified in any way.

5. How can I check my order?

After successfully placing an order on the website, the system will automatically send an email with the details of your order .
• To check the logistics situation, you can get detailed information by visiting the website below and searching for your waybill number.
FedEx Hsinchu Logistics
If the logistics information has not been updated within a short period of timePlease wait patiently because the situation of parcel processing varies from place to place. ,Information synchronization update may be delayed.